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Faq & Help

Where is my order?

There are a few steps you can take to track your order status. First, check your order confirmation email for any tracking information or a tracking number, which can help you monitor the shipment’s progress. If the order has shipped, visit the carrier’s website (e.g., UPS, FedEx, or USPS) and enter the tracking number to get real-time updates. If you still need assistance or have concerns, feel free to contact our customer service team, via our contact page, and we’ll be happy to help locate your order and provide any additional information.

Where do you ship?

We currently offer shipping exclusively within the United States. Whether you’re located on the East Coast, West Coast, or anywhere in between, we’re delighted to bring our luxury collections directly to you. During checkout, you can choose from various shipping options to best suit your needs, and we’ll ensure your order arrives promptly and with the highest level of care. If you have any questions about shipping or delivery times, our customer service team is here to assist you.

How do i return an item?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return window from the date of delivery. Items must be unfrayed, unwashed, and in their original condition, including all packaging. To initiate a return, please contact our customer service team, and they will guide you through the process. Please note that all return shipping costs are the responsibility of the customer, and certain items, such as personalized or final sale products, are non-returnable. We strive to make your shopping experience as seamless as possible, and we’re here to assist with any questions you may have.

Why has my order been canceled?

We understand how frustrating it can be to have an order canceled, and we’re here to help clarify the situation. Orders may be canceled for several reasons, including payment issues, inventory discrepancies, or shipping restrictions. If your order has been canceled, our customer service team will reach out to provide further details and assist you with resolving any issues. We strive to ensure a smooth shopping experience, so please feel free to contact us if you need any additional information or assistance.

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